Refund policy

Return & Refund Policy
Last updated: March 20, 2026

At Verrucci, we want you to feel confident when shopping with us. If you are not fully satisfied with your purchase, we are here to help.

1. Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition

  • Be returned in the original packaging

  • Not show signs of wear, damage, or alteration

  • Include all accessories, inserts, and documentation originally received

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items marked as final sale

  • Gift cards

  • Personalized or custom-made items

  • Items damaged through misuse, improper handling, or normal wear and tear

  • Products returned without prior approval

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery at support@buygiexpress.com.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the item and packaging

Once reviewed, we will offer an appropriate solution, which may include a replacement, refund, or store credit.

4. How to Request a Return

To request a return, please email support@buygiexpress.com with your:

  • Full name

  • Order number

  • Reason for return

If your return is approved, we will provide instructions for the return process. Items sent back without prior authorization may not be accepted.

5. Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was sent

  • The item arrived damaged or defective

We recommend using a tracked shipping method, as we are not responsible for returns lost in transit.

6. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5 to 10 business days. Please note that your bank or card provider may take additional time to post the refund to your account.

7. Late or Missing Refunds

If you have not received your refund yet:

  • Check your bank account again

  • Contact your credit card provider

  • Contact your bank, as processing times may vary

If you have done all of the above and still have not received your refund, please contact us at support@buygiexpress.com.

8. Exchanges

We only replace items if they are defective, damaged, or if the wrong product was sent. If you need an exchange, please contact us at support@buygiexpress.com.

9. Order Cancellations

Orders may only be canceled within 12 hours of purchase. After this period, the order may already be processed or shipped and can no longer be canceled.

If you wish to cancel an order, please contact us as soon as possible at support@buygiexpress.com.

10. Contact Us

If you have any questions about this Return & Refund Policy, please contact us:

Email: support@buygiexpress.com