How is the quality of our watches?
We offer models in both Japanese quality and premium Swiss quality.
What is the difference between Swiss and Japanese quality watches?
The difference lies in the type of steel used, as well as the manufacturing process and machinery. Japanese-quality models use 316L steel, while Swiss-quality models are made from 904L steel, which is significantly more durable, resistant to rust and corrosion, but also more expensive and complex to produce. Swiss-quality models are manufactured on machines designed to replicate Swiss technologies and standards, resulting in higher precision and finishing.
Can you send me more pictures of a specific model?
Due to the high volume of requests—some of which come from competitors—we only send additional images to our existing customers.
Does the second hand move smoothly or tick?
Yes, the second hand moves smoothly with a frequency of 21,600 vibrations per hour (bph).
Will I receive a tracking number?
After processing your order within 1–2 days, we will send you a tracking number via email and keep you updated via your phone number. Delivery currently takes 8–15 business days.
Do the watches have ceramic bezels?
Yes, if the authentic model features a ceramic bezel, our models do as well.
Does the watch come with original packaging and papers?
Every watch purchased from our shop is delivered in an elegant gift box.
How fast is the delivery time?
Once payment is confirmed, we process your order in our warehouse for 1–2 days. Shipping then takes an additional 8–15 business days.
Note: In some cases, due to warehouse overload, processing time may extend to 8–15 days.
What type of glass do you use?
All our watches feature highly durable, scratch-resistant sapphire crystal.
Can I pay with my VISA/Mastercard?
We recommend using MoneyGram or Western Union, as Visa and MasterCard policies are not aligned with our products. However, we do accept Visa, MasterCard, Amex, and Discover for a limited time. If the option is not available, please try again later.
Do you ship to my country?
Due to recent pandemic-related restrictions, we are unable to ship to some countries. If your country is not listed at checkout, it means we currently cannot deliver there.
What movement do the watches use?
Depending on the selected quality, our watches are equipped with Japanese movements or high-quality Swiss ETA movements.
Are the watches waterproof?
Our Swiss-quality watches are waterproof. Japanese-quality watches are only water-resistant; we do not recommend swimming or showering with them. Submerging the watches in water will void the warranty.
Email: support@luxorboutique.shop